Privacy Policy

1. Introduction

ScalePilot ("we," "our," or "us") is operated by ScaleLogic. This Privacy Policy describes how we collect, use, and protect your personal information when you use our business management platform at scalepilothq.app (the "Service").

2. Information We Collect

Account Information: When you create an account, we collect your name, email address, and password. Business administrators may also provide company name, phone number, and business details.

Usage Data: We collect information about how you use the Service, including pages visited, features used, and actions taken within the platform.

Content Data: We store content you create through the Service, including contacts, email campaigns, social media posts, documents, and other business data.

Third-Party Integrations: When you connect third-party accounts (e.g., social media platforms, email services), we store authentication tokens and profile information necessary to provide the integration. We do not store your third-party passwords.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process and deliver your email campaigns and social media posts
• Generate AI-powered content and business insights at your request
• Send service-related notifications (account security, feature updates)
• Provide customer support
• Ensure platform security and prevent abuse

4. Data Isolation

ScalePilot is a multi-tenant platform. Your business data is logically isolated from other organizations on the platform. Each entity's data is accessible only to authorized users within that entity.

5. Data Sharing

We do not sell your personal information. We share data only in these circumstances:

• With your authorization: When you connect third-party services or publish content to external platforms
• Service providers: Trusted providers who assist in operating the Service (hosting, email delivery, AI processing), bound by confidentiality agreements
• Legal requirements: When required by law, regulation, or valid legal process

6. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS), encrypted storage for sensitive credentials, secure password hashing, session management, and role-based access controls.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, contact us at the email below.

9. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking or advertising cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active users of material changes via email or in-app notification.

11. Contact

For privacy-related questions or requests, contact us at: privacy@scalepilothq.app